Privacy and Cookies Policy

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WEBSITE PRIVACY POLICY

between (i) Shamwari Private Game Reserve and (ii) you.

  1. Introduction
    1. This Privacy Policy applies to all users of our Website which is used to access our goods and services.
    2. This Policy describes how Shamwari Private Game Reserve receives, uses and discloses your personal information, in accordance with the Protection of Personal Information Act, 4 of 2013 (POPI Act) and the Promotion of Access to Information Act, 2 of 2000 (PA
    3. Shamwari Private Game Reserve is committed to protecting your privacy and to ensuring that your personal information is collected and used appropriately, lawfully and transparently.
    4. Whilst every effort has been made to explain the measures we have taken to protect your personal information, the content of this Policy is not exhaustive of all of the substantive and practical measures taken by Shamwari Private Game Reserve to protect all personal information processed.
    5. This Privacy Policy describes how Shamwari Private Game Reserve handles the Personal Information collected and received from you.
    6. By using the Shamwari Private Game Reserve Website, you agree to the processing of your Personal Information as set out in this Privacy Policy.
  2. Personal Information
    1. Personal Information refers to any information that identifies you or specifically relates to you. Personal information includes, but is not limited to, the following information:
      Name Date of Birth Race Gender
      Nationality Identity Number Contact Number Vehicle Registration
      Passport Number Email Address Language Disability
      Billing Information Location Information Online identifier Physical Address
      IP Address Non-personal browsing habits Click patterns Well-being
    2. You acknowledge that, when accessing and utilising this Website, Shamwari Private Game Reserve will gain access to your personal information.
    3. All information gathered on this website is used to personally identify you, to inform you of sales and special offers and to ensure that you receive the requested goods and services.
    4. You acknowledge that Shamwari Private Game Reserve will own and retain all rights to non-personal statistical information collected and complied through your utilisation of this Website, which may incorporate de-identified personal information (information that (a) identifies the data subject, (b) can be used or manipulated by a reasonably foreseeable method to identify the date subject, or (c) can be linked by a reasonably foreseeable method to other information that identifies the data subject).
    5. You furthermore consent to your personal information being used or disclosed to third parties for communication purposes; statistical and data analysis; to improve and develop this Website and/or our goods/services; to analyse the effectiveness of this Website and our goods/services; for marketing and/or promotions; or if required by law.
    6. Despite the fact that Shamwari Private Game Reserve will take reasonable steps to protect your personal information, there is no absolute secure transmission of data on the internet. Shamwari Private Game Reserve accordingly does not warrant the absolute security of any information that you may transmit to Shamwari Private Game Reserve or which Shamwari Private Game Reserve may submit to you.
    7. Shamwari Private Game Reserve respects your privacy and will take all reasonable measures to protect it.
  3. Collection and processing of Personal Information
    1. You consent to Shamwari Private Game Reserve collecting personal information about you from the following sources:
      1. personal information collected directly from you;
      2. personal information collected from public records;
      3. personal information collected from a public domain, where you have disclosed the personal information;
      4. personal information collected based on your use of Shamwari Private Game Reserve’s goods and/or services;
      5. personal information based on how you engage or interact with Shamwari Private Game Reserve via our support desk, emails, letters, telephone calls and surveys;
      6. personal information collected from third parties; and
      7. personal information collected from any other source with your written consent.
    2. If required by law, the necessary consent will be obtained before the collection of your personal information from third parties.
    3. Personal information will be collected, to:
      1. provide you with products, goods and services;
      2. market our products, goods and services to you;
      3. respond to enquires and/or complaints;
      4. comply with legislative, regulatory, risk and compliance requirements (including directives, sanctions and rules), codes of conduct and industry agreements or to fulfil reporting requirements and information requests;
      5. enter into contracts and to satisfy any obligations as per the Shamwari Private Game Reserve contracts;
      6. directly market goods and services to you, where you have consented and opted to receive content through direct marketing;
      7. process payment instruments (i.e. to enable payment either by credit or debit card; instant electronic funds transfer; Visa Checkout; Masterpass; or Paypal);
      8. for security purposes and identity verification, as well as to check the accuracy of your information;
      9. provide a browsing experience which suits your needs through displaying content compatible with your device which you will most likely be interested in and allowing access to interactive features; and/or
      10. pursue and protect your interests or the interest of a third party with whom the information is being shared.
    4. Shamwari Private Game Reserve undertakes to process the personal information lawfully and in a reasonable manner, so as not to infringe on your privacy. The information collected will only be processed for the aforesaid purposes.
  4. The sharing of Personal Information
    1. Shamwari Private Game Reserve will only share your personal information if:
      1. you have consented to the sharing of your personal information;
      2. it is necessary for the conclusion or performance under a contract;
      3. if required by law; and/or
      4. it is to protect or pursue your, Shamwari Private Game Reserve’s, or a third party’s legitimate interest.
    2. Shamwari Private Game Reserve may share certain information with third party operators who perform certain processing activities on their behalf.
    3. Shamwari Private Game Reserve Website may, from time to time, contain links to and from websites of Shamwari Private Game Reserve’s partner networks, advertisers and/or affiliates. Shamwari Private Game Reserve accepts no liability and/or responsibility for the privacy and cookie policies contained on these sites.
    4. Shamwari Private Game Reserve will not, without consent, sell any personal information to a third party.
  5. Trans-Border Information
    1. Shamwari Private Game Reserve may transfer and store information outside of South Africa or the country of your This transfer of information may only be done if:
      1. you have consented to the transfer;
      2. transfer is necessary for the fulfilment of a contract between Shamwari Private Game Reserve and yourself; and/or
      3. the third party in the foreign country is subject to similar data protection laws as those in South Africa.
    2. The transfer will happen within the requirements and safeguards of the law.
    3. Where possible, the party processing your personal information in the other country will agree to apply the same level of protection as available by law in your country or if the other country’s laws provide better protection, the other country’s laws would be agreed to and applied.
  6. Duration
    1. Shamwari Private Game Reserve shall keep your personal information for as long as:
      1. required by law;
      2. a contract between yourself and Shamwari Private Game Reserve stipulates the time frame for the information to be kept;
      3. you have consent to the personal information being kept;
      4. we require the personal information to achieve the purposes listed in this Privacy Policy;
      5. Shamwari Private Game Reserve requires it for statistical or research purposes;
      6. a code of conduct requires the information to be kept; and/or
      7. Shamwari Private Game Reserve requires it for lawful business operations.
    2. Shamwari Private Game Reserve may keep your personal information even after termination of the relationship, for historical data, statistical and/or research purposes.
  7. Duties and Rights
    1. It is your responsibility to ensure that that the personal information given to Shamwari Private Game Reserve is up-to-date, accurate and complete.
    2. It is your responsibility to inform Shamwari Private Game Reserve of any changes to the personal information.
    3. You have the right to access your personal information held by Shamwari Private Game Reserve, and to request confirmation as to:
      1. the personal information held by Shamwari Private Game Reserve;
      2. a copy or description of the record kept by Shamwari Private Game Reserve in relation to your personal information; and
      3. the identity or categories of third parties who have access to your personal information.
    4. Your right to access information may be limited by law.
    5. You have the right to request Shamwari Private Game Reserve to correct or delete any personal information stored in relation to you if it is inaccurate, irrelevant, excessive, outdated, misleading, incomplete, obtained unlawfully or your consent has been withdrawn.
    6. In the event that the personal information is inaccurate, irrelevant, excessive, outdated, misleading, or incomplete, an email is to be addressed to [email protected] to request the information to be corrected, deleted or updated.
    7. Should you wish to withdraw any consent previously given, you may send an e-mail to [email protected].
    8. Shamwari Private Game Reserve shall destroy the information once the purpose of collection has been fulfilled, unless required by law to keep the information for a longer period.
    9. Any further processing of information by Shamwari Private Game Reserve must be:
      1. linked to or compatible with the original purpose; and/or
      2. necessary for meeting legal obligations.
    10. You shall be notified of any further processing of your personal information and of any possible consequences which may arise due to the further processing.
  8. Security Breaches
    1. Shamwari Private Game Reserve undertakes to notify and contact you as soon as reasonably possible in the event of an unlawful breach by an unauthorized party which results in the party accessing your information held by Shamwari Private Game Reserve.
    2. Shamwari Private Game Reserve undertakes to provide you with as much information, as reasonably possible, to allow you to take the necessary steps in mitigating the risk.
  9. Amendment to Privacy Policy

    Shamwari Private Game Reserve reserves the right to change, update, add, remove and/or amend any of the provisions of this Privacy Policy from time to time. Such changes, updates, additions, removals or amendments will become effective from the date of their publication on this website.

  10. Our Cookie Policy
    1. By using this website you consent to the use of cookies, and that they may be forwarded from the website to your computer or device.
    2. You consent to Shamwari Private Game Reserve collecting information about your computer, including, where available, your IP address, operating system, and browser type, for purposes of system administration and to report aggregate information to our service providers. This is statistical data about our users’ browsing actions and patterns and cannot be linked to an individual.
    3. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalized service. They enable us to:
      1. estimate our audience size and usage pattern;
      2. store information about your preferences, and so allow us to customize our site according to your individual interests;
      3. speed up your searches; and/or
      4. recognize you when you return to our site.
    4. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to this website.
  11. Get in Touch
    1. For any queries in relation to this Privacy Policy or the processing of your personal information, kindly reach out to us by email on [email protected].
    2. You may at any time request confirmation of your personal information that is held by us, or the processing activities carried out by us on [email protected].
  12. Complaints
    Any complaints in regard to the processing of your personal information can be lodged with the Information Regulator:

    Email: [email protected]
    Postal Address: PO Box 31533, Braamfontein, Johannesburg, 2017
    Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001