FAQ 2018-05-31T23:19:52+00:00

Frequently Asked Questions

When you book your stay at Shamwari Game Reserve, we want you to be as prepared as possible for your African safari holiday. Please read through our list of frequently asked questions, which we hope will help you plan for your safari adventure.

Should you have any further questions, please do not hesitate to contact us.

As Shamwari is a malaria free area, there is no need for you to pack any preventative tablets or syrup, other than your prescription medication. However, we do highly recommend that you bring:

  • Cameras, lenses and binoculars
  • Light clothing for summer safaris
  • Bathing suits for the pool areas
  • Walking shoes
  • Sunscreen and hats
  • Warmer clothing for winter stays
South Africa enjoys a warm climate year-round. During winter, expect to experience temperatures that range between 7 and 22°C. During the summer months, temperatures can reach between 16 and 36°C.
There are a myriad of indoor and outdoor activities for kids to enjoy. Shamwari has an entire lodge and programme dedicated to entertaining little ones. Click here for more information.

Unfortunately not. When on a game drive, we’re often required to be quiet and still, which can be a challenge for young children. Therefore, as safety is our primary concern, no children under the age of 4 are permitted on game drives.

We do have childminding services available on request, in addition to a host of kid’s activities to keep them occupied.

Game viewing is not affected by the weather, seasons or time of year. Animals are active 365 days a year. If there is something you are specifically looking to see, consult with one of our safari experts upon making your booking.

Additionally, it’s recommended that you bring warmer clothing along for the trip as it may get cold, regardless of the time of year.

For an additional fee, private road transfers and charter flights can be arranged and booked with your accommodation. Alternatively, if you are driving to Shamwari, click here for directions.
Your allocated ranger will draw up a customised programme for you on the day of your arrival, which includes game drives and guided walks. For a guideline of what’s available, click here.
Entry into our beautiful country is usually hassle-free. Please note that all visitors need to be in possession of a valid passport, however, visas are not required, depending on which passport you are travelling on and the number of days you intend to be in South Africa..

Please take note: As of June 2015, people travelling with minors (people under the age of 18) are required to be carrying an unabridged birth certificate, in addition to their passport.

Furthermore, as per South African law, upon your arrival in the country, you need to ensure that your passport has at least two full pages open for stamps upon your arrival in South Africa.

Please contact your nearest South African Embassy or consulate, for the latest visa requirements. Additionally, travellers over 1 years of age coming from a high risk area need to bear a Yellow Fever inoculation certificate. Alternatively, click here and here for more information.

At Shamwari Game Reserve, our 5-star luxury lodge accommodation is accredited by the Tourism Grading Council of South Africa annually. Thorough inspections have been conducted in accordance with South African tourism standards. South Africa is home to a world-class infrastructure including transport, telecommunications, banking, manufacturing, mining and medical facilities.

Gaining access to South Africa is as easy as hopping on a plane to one of the many airports in the country. However, in order to get to Shamwari Game Reserve, you can utilise the N2 highway by car or bus.

Alternatively, visitors can fly to Port Elizabeth airport and either hire a car or utilise our transfer service at an additional fee.

The electricity supply is 220/230 volts AC 50 HZ, with the exception of Pretoria (230 V) and Port Elizabeth (200/250 V). Most plugs have 3-pin or 2-pin. Adapters can be purchased, but may be in short supply. US-made appliances may need a transformer. However, a limited number of adaptors are available in each room.

Additionally, most hotel rooms have 110V outlets for electric shavers and appliances. All of Shamwari’s six lodges are currently equipped with standby generators, as a precaution against a power outage.

Please be sure to check your device specifications and requirements, before utilising our power supply source.

In South Africa, we drive on the left hand side of the road and wearing a seatbelt is compulsory.

Non-residents are permitted to drive with a driving license issued and valid in their own country. However it must be in English and have the photograph and signature of the holder.

If yours doesn’t meet these requirements, an international driver’s license is required.

South Africa is a nation that is home to a vast amount of cultures. In total, we have 11 official languages, including English, which is widely spoken throughout the country. The local population groups and cultures include Zulu, Xhosa, Swazi, Sotho-Tswana, Tsonga, Venda, Afrikaners, English, Cape Coloured, Indians, Khoi and San.
South Africa has world-class medical facilities, with a large network of hospitals that offer excellent services. However, please ensure that you have adequate health insurance as a safety precaution.

While most parts of the country are perfectly safe for tourists to visit, it’s important that visitors take precautions. For example, walking alone in deserted streets, and exposing expensive equipment and jewellery is not recommended. Most major cities run organised crime prevention programmes and basic safety tip guidelines are also available at hotels and tourism information offices.

If you’re in doubt as to the safety of a particular area or attraction, contact the National Tourism Information and Safety Line on+27 (0) 831232345. This number may also be used for assistance in replacing lost documents or reporting incidents.

There are many malls, markets, stores and informal vendors who provide a variety of goods and services. Traditional African artwork, jewellery and other goods are widely sought after by tourists, and are readily available close to tourist attractions. Most major shopping centres and malls operate 7 days a week, but smaller town shops are often closed on Sunday.

Shamwari Game Reserve also has small curio stores, available at most of our lodges too.

The local currency is the South African Rand (R1=100 cents), which exchanges favourably with major international currencies. Take note that currency can be exchanged at banks, forex bureaus and at certain hotels. Foreign tourists can have their VAT (value-added tax at 14%) refunded at the point of departure, provided they present their original tax invoices.

In addition, most major international credit cards such as American Express, Diners Club,

MasterCard and Visa are widely accepted.

Gratuities are not compulsory at Shamwari, however should you wish to leave a gratuity, these can be placed in the courtesy envelopes which are supplied in the rooms.

South Africa’s tap water is one of the safest and cleanest in the world. In hotels, restaurants and nightspots, the standards of hygiene and food preparation is closely monitored via inspections.

Restaurants cover a wide variety of cuisines and visitors are usually very impressed with the standard and choice of award-winning cuisine on offer. The country’s many cultures make for varied traditional fare, which is worth exploring.

Book your stay at Shamwari Game Reserve today and experience the wonders of Africa first hand.